speaker-info

Stefan Abadzhiev

Director BD EMEA, TELUS International

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Stefan is an internationally experienced business development director for EMEA and games portfolio development lead at TELUS International. He helps games companies shape their outsourcing strategy for value-added player support and community management. Stefan is also an avid player of sports and strategy games, and formerly competitive StarCraft player.

Learn more about TELUS International at telusinternational.com.

About Stefan's Sessions

Player Support: The First Step in Boosting Player Retention

Room Torshavn

  Attracting and retaining players: two sides of the same coin? Would the right blend of customer support consist of language proficiency, passionate gamers and customer service? The games industry is undergoing dramatic change as customer service becomes another battlefield for winning over players. And here comes the outsourcing advantage!

Business Intense Media People
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